Terms & Conditions

These Terms and Conditions govern the services provided by Harding Valeting (“the Company”, “we”, “us”, “our”) to its customers (“the Customer”, “you”, “your”).

By booking or using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

We provide professional mobile vehicle valeting services, including but not limited to exterior cleaning, interior cleaning, valeting, polishing and vehicle-protection treatments.

All services are carried out using professional-grade products and techniques. Results may vary depending on the condition, age, and materials of the vehicle.

A full list of services is available at: hardingvaleting.com/services

Published prices are based on the selected vehicle category and assume a reasonable level of soiling. Additional charges may apply where the vehicle's condition, access requirements or requested work falls outside the standard service scope. Any change will be discussed before work begins.

Booking: Enquiries may be submitted through the website, WhatsApp, telephone or email. An appointment is only confirmed once the service, price, date and time have been agreed by Harding Valeting. Customers must provide accurate vehicle and service details.

Payment: Payment is due upon completion of the service unless agreed otherwise in advance. We accept cash or bank transfer.

Cancellations & Rescheduling:

• 24–48 hours’ notice: 50% of the booking value
• Less than 24 hours’ notice: 100% of the booking value
• No-show: 100% of the booking value

Rescheduling requires a 50% non-refundable deposit. If a rescheduled appointment is later cancelled, the full service fee will be charged and future bookings may require a deposit.

Refunds:Any refund or remedial action will be considered in line with the circumstances, the service agreed and the customer's applicable statutory rights.

Vehicle Condition: Customers must ensure the vehicle is in a suitable condition for cleaning. Any hazards, issues, or areas of concern must be disclosed before the service.

Access: Safe and adequate access must be provided. We reserve the right to refuse or reschedule services if access is unsafe or unsuitable.

Valuables: All valuables must be removed prior to the service. We accept no responsibility for loss or damage to personal items left in the vehicle.

We are not responsible for pre-existing damage, including but not limited to scratches, dents, stains, worn materials, or faulty components.

Cleaning may reveal or highlight existing damage that was not previously visible.

Our liability is limited to the value of the service provided. We are not liable for indirect or consequential losses.

Weather: As a mobile service, appointments may be rescheduled due to adverse weather conditions. Customers will be notified as soon as possible.

Results:While we aim for high professional standards, some stains, odours, or damage may be permanent and outside the scope of our services. Results depend on the vehicle's condition.

Customer concerns: Customers should inspect the vehicle on completion where possible and raise any immediate concerns before we leave. Any issue discovered afterwards should be reported promptly, with supporting photographs where appropriate.

Service times are estimates and may vary depending on vehicle condition.

Heavily soiled vehicles may require additional time or incur additional charges, which will be discussed before continuing.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Customer information is used solely for service delivery and communication.

Customers may choose to join a customer communication group used for service updates, special offers and availability updates. Participation is optional, and customers can leave at any time.

This group will not be used for spam.

Please note: participation may make your contact number visible to other members.

All work is carried out in line with health and safety practices.

Vehicles must be located in a safe working environment. We reserve the right to refuse or stop work if conditions are unsafe.

All branding, content, and materials remain the property of Harding Valeting and may not be used without permission.

We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms and Conditions.

Harding Valeting
Doncaster, South Yorkshire
07955 596 427
enquiries@hardingvaleting.com
www.hardingvaleting.com